Shipping policy
EnzyMist™ Shipping Policy
Last updated: September 8, 2026
We know that when you order EnzyMist, you're not casually shopping — you're dealing with a problem in your home right now. Here's exactly what to expect from the moment you place your order to the moment it arrives at your door.
Order Processing
All orders are processed within 1–3 business days of purchase. Processing includes payment verification, quality checks, and packaging.
- Orders placed on weekends or holidays begin processing the next business day.
- Business days are Monday through Friday, excluding U.S. holidays.
- During high-volume periods (holidays, promotions), processing may take an additional 1–2 business days. If that happens, we'll notify you by email.
Shipping Times
Once your order ships, delivery takes 6–12 business days.
| Stage | Timeframe |
|---|---|
| Order processing | 1–3 business days |
| Transit time | 6–12 business days |
| Total estimated delivery | 7–15 business days from purchase |
You will receive a shipping confirmation email with your tracking number as soon as your order leaves our facility.
Order Tracking
Every order includes tracking at no extra cost.
- Your tracking number is sent by email once your order ships.
- Please allow 24–48 hours after receiving your tracking number for the carrier's system to show the first scan and updates.
- If your tracking hasn't updated after 48 hours, don't worry — this is usually a carrier scanning delay, not a lost package. If it still hasn't moved after 5 business days, contact us and we'll look into it.
Shipping Costs
Shipping costs (if any) are calculated and displayed at checkout before you complete your purchase. Any free shipping promotions will be automatically applied at checkout — no code needed unless otherwise stated.
Shipping Destinations
We currently ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories. Delivery to Alaska, Hawaii, territories, and remote areas may take an additional 3–5 business days beyond our standard estimate.
We do not currently ship to P.O. Boxes, APO/FPO addresses, or freight forwarders. Please provide a physical street address at checkout.
(If international shipping becomes available, this policy will be updated with destinations, rates, and estimated delivery times.)
Incorrect Shipping Addresses
Please double-check your shipping address before completing your order — it's the #1 cause of delivery problems.
- If you notice an error, email us immediately at [support@yourdomain.com]. If your order hasn't shipped yet, we'll correct it free of charge.
- Once an order has shipped, the address can no longer be changed.
- If a package is returned to us as undeliverable due to an incorrect address provided at checkout, we will contact you to reship it (reshipping fees may apply) or refund the product price.
Delayed, Lost, or Stolen Packages
Occasionally, carriers experience delays outside our control (weather, high volume, logistics disruptions). Here's how we handle it:
- Delayed: If your package hasn't arrived within the estimated window, first check your tracking link. If tracking shows no movement for 10 business days, contact us and we'll open an investigation with the carrier.
- Lost: If the carrier confirms the package is lost, or the investigation finds no resolution, we will send a free replacement or issue a full refund — your choice.
- Marked delivered but missing: Check around your delivery area (porch, mailbox, side door, neighbors, building office). Packages are sometimes scanned "delivered" up to 24 hours before actual arrival. If it hasn't appeared within 48 hours of the delivery scan, contact us and we'll make it right.
You will never be left paying for a product you didn't receive.
Damaged in Transit
If your order arrives with a damaged box or damaged contents, take a photo and email it to us at [support@yourdomain.com] within 14 days of delivery along with your order number. We'll send a free replacement or issue a full refund — no need to ship the damaged item back unless we specifically request it.
Multiple Items & Split Shipments
If your order contains multiple items (for example, the EnzyMist device plus extra enzyme refills), they may occasionally ship in separate packages. You'll receive tracking information for each shipment. You will never be charged extra for split shipments.
Your 60-Day Guarantee Starts at Delivery
Transit time never counts against you. Your 60-day money-back guarantee begins on the date your order is delivered, not the date you placed it. See our full [Return & Refund Policy] for details.
This policy applies to orders placed directly through [yourwebsite.com]. Delivery estimates are provided in good faith and are not guaranteed delivery dates.