Shipping policy

EnzyMist™ Shipping Policy

Last updated: October 1, 2026

Questions about your order? Email us at customersupport@enzymist.com

We know that when you order EnzyMist, you're not casually shopping. You're dealing with a problem in your home right now. Here's exactly what to expect from the moment you place your order to the moment it arrives at your door.

Order Processing

All orders are processed within 1–3 business days of purchase. Processing includes payment verification, quality checks, and packaging.

• Orders placed on weekends or holidays begin processing the next business day.
• Business days are Monday through Friday, excluding U.S. holidays.
• During high-volume periods (holidays, promotions), processing may take an additional 1–2 business days. If that happens, we'll notify you by email.

Shipping Times

Once your order ships, delivery takes 6–12 business days.

You'll receive a shipping confirmation email with your tracking number as soon as your order leaves our facility.

Order Tracking

Every order includes tracking at no extra cost.

• Your tracking number is sent by email once your order ships.
• Please allow 24–48 hours after receiving your tracking number for the carrier's system to show the first scan and updates.
• If your tracking hasn't updated after 48 hours, don't worry. This is usually a carrier scanning delay, not a lost package.
• If it still hasn't moved after 5 business days, email customersupport@enzymist.com and we'll look into it.

Shipping Costs

Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase. Any free shipping promotions are applied automatically at checkout, with no code needed unless otherwise stated.

Shipping Destinations

We currently ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories. Delivery to Alaska, Hawaii, territories, and remote areas may take an additional 3–5 business days beyond our standard estimate.

We do not currently ship to P.O. Boxes, APO/FPO addresses, or freight forwarders. Please provide a physical street address at checkout.

If international shipping becomes available, we'll update this policy with destinations, rates, and estimated delivery times.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your order. It's the #1 cause of delivery problems.

• If you notice an error, email customersupport@enzymist.com right away. If your order hasn't shipped yet, we'll correct it free of charge.
• Once an order has shipped, the address can no longer be changed.
• If a package is returned to us as undeliverable because of an incorrect address provided at checkout, we'll contact you to reship it (reshipping fees may apply) or refund the product price.

Delayed, Lost, or Stolen Packages

Occasionally, carriers experience delays outside our control, such as weather, high volume, or logistics disruptions. Here's how we handle it:

• Delayed: If your package hasn't arrived within the estimated window, first check your tracking link. If tracking shows no movement for 10 business days, email customersupport@enzymist.com and we'll open an investigation with the carrier.
• Lost: If the carrier confirms the package is lost, or the investigation finds no resolution, we'll send a free replacement or issue a full refund, your choice.
• Marked delivered but missing: Check around your delivery area: porch, mailbox, side door, neighbors, and building office. Packages are sometimes scanned "delivered" up to 24 hours before they actually arrive. If it hasn't appeared within 48 hours of the delivery scan, email customersupport@enzymist.com and we'll make it right.

You will never be left paying for a product you didn't receive.

Damaged in Transit

If your order arrives with a damaged box or damaged contents, take a photo. Email it to customersupport@enzymist.com within 14 days of delivery, along with your order number. We'll send a free replacement or issue a full refund. You don't need to ship the damaged item back unless we specifically request it.

Multiple Items & Split Shipments

If your order contains multiple items, they may occasionally ship in separate packages. For example, this can happen with the EnzyMist device plus extra enzyme refills. You'll receive tracking information for each shipment, and you'll never be charged extra for split shipments.

Your 60-Day Guarantee Starts at Delivery

Transit time never counts against you. Your 60-day money-back guarantee begins on the date your order is delivered, not the date you placed it. 

Contact Us

Email: customersupport@enzymist.com

Please include your order number in every message so we can help you as quickly as possible.

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This policy applies to orders placed directly through this website. Delivery estimates are provided in good faith and are not guaranteed delivery dates.