Refund policy

EnzyMist™ Return & Refund Policy

Last updated: September 8, 2026

At EnzyMist, we know you've probably tried products that promised to eliminate odor and didn't deliver. That's exactly why we back every order with a real guarantee — so you can try EnzyMist with zero risk.

Our 60-Day Money-Back Guarantee

We stand behind EnzyMist completely. If you're not satisfied with your results for any reason, you have 60 days from the date of delivery to request a full refund of your purchase price.

Yes — even if you've used the product. We don't expect you to judge an odor eliminator without actually using it. Treat the mattress. Treat the recliner. Treat the carpet. If the odor isn't gone, neither is your money.

What's covered:

  • Full refund of the product purchase price
  • Applies to both the EnzyMist device and enzyme formula
  • No restocking fees
  • Used and opened products are eligible

What's not covered:

  • Original shipping charges (if any were paid at checkout)
  • Return shipping costs (see below)
  • Orders beyond the 60-day guarantee window
  • Products damaged through misuse, disassembly, or modification of the device

How to Request a Refund

  1. Email us with your order number and the reason for your return. That's it — no phone calls, no forms, no hoops.
  2. Receive your return authorization. Our team will respond within 1 business day with return instructions and the return address.
  3. Ship the item back. Please include your order number inside the package. We recommend using a tracked shipping method, as we cannot issue refunds for return packages lost in transit. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
  4. Get your refund. Once your return is received, we'll process your refund within 3–5 business days to your original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear on your statement.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us  within 14 days of delivery with a photo of the issue and your order number. We will send a free replacement or issue a full refund — including shipping — at no cost to you. You will not be asked to return the damaged item unless we specifically request it.

If your device stops working within the guarantee period under normal use, the same applies: replacement or refund, your choice.

Order Processing & Shipping Times

  • Processing: Orders are processed within 1–3 business days of purchase. You'll receive a confirmation email with tracking information as soon as your order ships.
  • Shipping: Delivery takes 6–12 business days from the ship date.
  • Business days are Monday through Friday, excluding holidays.
  • Your 60-day guarantee window begins on the date of delivery, not the order date — so transit time never eats into your guarantee.

Order Cancellations & Address Changes

Need to cancel or change your shipping address? Email us as soon as possible. If your order has not yet shipped, we'll cancel it for a full refund or update the address at no charge. Once an order has shipped, it can no longer be canceled or redirected, but it remains fully covered by the 60-day guarantee upon arrival.

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer; however, if the package is returned to us as undeliverable, we will reship it or refund the product price.

Lost or Stolen Packages

If your tracking shows no movement for 10 business days, or shows delivered but the package is missing, contact us. We'll open an investigation with the carrier and, if the package cannot be located, send a free replacement or full refund — you will never be left paying for a product you didn't receive.

Refill Orders & Subscriptions

Enzyme refill bottles are covered by the same 60-day guarantee. If you're subscribed to recurring refill deliveries, you can pause, skip, or cancel your subscription at any time from your account page or by emailing us — no cancellation fees, no minimum commitment. Cancellations take effect immediately for any unshipped orders.

Exchanges

We currently process returns as refunds rather than direct exchanges. If you'd like a different item, the fastest path is to request a refund and place a new order.