Refund policy
EnzyMist™ Return & Refund Policy
Last updated: October 1, 2026
Questions? Email us anytime at customersupport@enzymist.com
At EnzyMist, we know you've probably tried products that promised to eliminate odor and didn't deliver. That's exactly why we back every order with a real guarantee, so you can try EnzyMist with zero risk.
Our 60-Day Money-Back Guarantee
We stand behind EnzyMist completely. If you're not satisfied with your results for any reason, you have 60 days from the date of delivery to request a full refund of your purchase price.
Yes, even if you've used the product. We don't expect you to judge an odor eliminator without actually using it. Treat the mattress. Treat the recliner. Treat the carpet. If the odor isn't gone, neither is your money.
What's covered:
- Full refund of the product purchase price
- Both the EnzyMist device and the enzyme formula
- Used and opened products
- No restocking fees
What's not covered:
- Original shipping charges (if any were paid at checkout)
- Return shipping costs (see "How to Request a Refund" below)
- Requests made after the 60-day guarantee window
- Products damaged through misuse, disassembly, or modification of the device
How to Request a Refund
- Email us. Send your order number and the reason for your return to customersupport@enzymist.com. That's it: no phone calls, no forms, no hoops.
- Receive your return authorization. Our team will respond within 1 business day with return instructions and the return address.
- Ship the item back. Please include your order number inside the package. We recommend a tracked shipping method, as we cannot issue refunds for return packages lost in transit. Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.
- Get your refund. Once we receive your return, we'll process your refund to your original payment method within 3–5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear on your statement.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, email customersupport@enzymist.com within 14 days of delivery. Include a photo of the issue and your order number. We will send a free replacement or issue a full refund, including shipping, at no cost to you. You will not be asked to return the damaged item unless we specifically request it.
If your device stops working under normal use at any point during the 60-day guarantee period, the same applies: replacement or refund, your choice.
Order Processing & Shipping Times
- Processing: Orders are processed within 1–3 business days of purchase. You'll receive a confirmation email with tracking information as soon as your order ships.
- Shipping: Delivery takes 6–12 business days from the ship date.
- Business days are Monday through Friday, excluding holidays.
Your 60-day guarantee window begins on the date of delivery, not the order date, so transit time never eats into your guarantee.
Order Cancellations & Address Changes
Need to cancel or change your shipping address? Email customersupport@enzymist.com as soon as possible.
- Not yet shipped: We'll cancel your order for a full refund or update the address at no charge.
- Already shipped: The order can no longer be canceled or redirected. It is still fully covered by the 60-day guarantee once it arrives.
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If the package is returned to us as undeliverable, we will reship it or refund the product price.
Lost or Stolen Packages
Email customersupport@enzymist.com with your order number if either of these happens:
- Your tracking shows no movement for 10 business days.
- Your tracking shows "delivered" but the package is missing.
We'll open an investigation with the carrier. If the package cannot be located, we'll send a free replacement or a full refund. You will never be left paying for a product you didn't receive.
Refill Orders & Subscriptions
Enzyme refill bottles are covered by the same 60-day guarantee.
If you're subscribed to recurring refill deliveries, you can pause, skip, or cancel at any time. Do it from your account page or by emailing customersupport@enzymist.com. There are no cancellation fees and no minimum commitment. Cancellations take effect immediately for any orders that haven't shipped yet.
Exchanges
We currently process returns as refunds rather than direct exchanges. If you'd like a different item, the fastest path is to request a refund and place a new order.
Contact Us
Email: customersupport@enzymist.com
Please include your order number in every message so we can help you as quickly as possible. We respond within 1 business day.